| Q: |
Will I be charged for waiting time? |
| A: |
Our customers are privileged to free waiting time according
to what type of car they have selected. Our operators checking all flights
ETA's (for delays or earlier arrivals).
- Sedans - receive 30 minutes free on domestic and on international
flights.
- Limousines - receive 30 minutes free on domestic and 50 minutes free
on international flights.
- Vans - receive 30 minutes free on domestic and 50 minutes free on
international flights.
- Mini-vans - receive 30 minutes free on domestic and on international
flights.
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| Q: |
How do I find my driver? |
| A: |
Your uniformed driver (suite and tie) will be holding a
sign containing your name, which will make it easier for you to find him.
The "meet and greet" is a great way to be welcomed by our company.
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| Q: |
What kind of cars? |
| A: |
All of our cars are new models 2005-2008.
Luxury Sedans are either Cadillac and Lincoln Town Car
available in dark and light colors
Stretch Limousines - All 2006 model, available in black and white colors, also included in the limo is TV, DVD and CD Player.
Luxury Vans - for all airport pickups can accommodate up
to 10 passengers plus their luggage. For sight seeing or other than airport
transit, the vans can accommodate up to 14 passengers.
SUV - accommodate up to 4 passengers and up to 6
suitcases.
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| Q: |
When will you charge my credit card? |
| A: |
Your credit card will not be charged until the day off the
service. Prepayments can be arranged online for relatives or friends of
the traveler.
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| Q: |
What if I am unable to arrive in time
for a reservation "No Show"? |
| A: |
ALL no shows will be charged full rate.
To avoid being charged you must:
1. Call toll free 1-888-646-0606 so that one of our dispatchers can get
in touch with the driver and help you to locate each other.
2. Call 1-206-860-7777 or email in the event your plans or flight have been
changed.
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| Q: |
How can I cancel and what is your Cancellation
policy? |
| A: |
All cancellations must be made within 24 hrs prior to your
arrival. To avoid being charged you must cancel your reservation within
24 to 12 hours before service time. You must provide confirmation # for
each reservation.
- Email your cancellation 24 hours
- Fax your cancellation 24 hours
- Phone Cancellation 12 - 5 hours*
* Cancellations by phone only weekdays bet. 10am-8pm
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| Q: |
What is your "Service Guarantee"? |
| A: |
After you have received your "Confirmation Number", your
car is guaranteed to be there waiting for you. (Reservation must be made
at least 24 hour prior to the time of service and with a valid credit card.)
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| Q: |
What is your hourly rates? |
| A: |
Our rates are by the hour (BTH) also known as A/D (as directed).
- 2 hrs minimum on weekdays (Mon-Thur)
- 3 hrs minimum on weekends (Fri-Sun)
- 5 hrs minimum any day if traveling outside of the greater city limits
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| Q: |
What if I need to be picked up at the airport? |
| A: |
1. Baggage meet whit a sign, we will charge $10.00 for domestic flights, $15.00 for international flights.
2. On call. No additional charges. PLEASE CALL US AS SOON AS YOU HAVE YOUR LUGGAGE 206-860-7777/888-646-0606, AND WE WILL MEET YOU OUTSIDE OF BAGGAGE CLAIM by the curb side.
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