F.A.Q

- Will I be charged for waiting time?
- How do I find my driver?
- What kind of cars?
- When will you charge my credit card?
- What if I am unable to arrive in time for a reservation "No Show"?
- What is your Cancellation Policy?
- What is your "Service Guarantee"?
- What is your hourly rates?
- What if I need to be picked up at the airport?

Q: Will I be charged for waiting time?

A:

Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).

• Sedans - receive 1 hr. free on domestic and on international flights.
• SUV - receive 1 hr. free on domestic and on international flights.
• Vans - receive 1 hr. free on domestic and on international flights.
• Limousines - receive 1 hr. free on domestic and on international flights.

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Q: How do I find my driver?

A:

Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.

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Q: What kind of cars?

A:

All of our cars are new models.

Luxury Sedans are either Chrysler 300 and Lincoln Town Car available in dark and light colors.

Stretch Limousines - All available in black and white colors, also included in the limo is TV, DVD and CD Player.

Luxury Vans - for all airport pickups can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers.

SUV - accommodate up to 6 passengers and up to 6 suitcases.

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Q: When will you charge my credit card?

A:

Your credit card will not be charged until the day off the service. Prepayments can be arranged online for relatives or friends of the traveler.

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Q: What if I am unable to arrive in time for a reservation "No Show"?

A:

ALL no shows will be charged full rate. To avoid being charged you must:

1. Call toll free 1-888-646-0606 so that one of our dispatchers can get in touch with the driver and help you to locate each other.

2. Call 1-206-860-7777 or email in the event your plans or flight have been changed.

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Q: How can I cancel and what is your Cancellation policy?

A:

All cancellations must be made within 24 hrs prior to your arrival. To avoid being charged you must cancel your reservation within 24 to 12 hours before service time. You must provide confirmation # for each reservation.

• Email your cancellation 24 hours
• Phone Cancellation 4-6 hours*

* Cancellations by email only weekdays bet. 10 a.m.-10 p.m.

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Q: What is your "Service Guarantee"?

A:

After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

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Q: What is your hourly rates?

A:

Our rates are by the hour (BTH) also known as A/D (as directed).

• 3 hrs minimum on weekdays (Mon-Thur)
• 4 hrs minimum on weekends (Fri-Sun)
• 6 hrs minimum any day if traveling outside of the greater city limits

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Q: What if I need to be picked up at the airport?

A:

1. Baggage meet with a sign, we will charge $10.00 for domestic flights, $15.00 for international flights.

2. On call. No additional charges. PLEASE CALL US AS SOON AS YOU HAVE YOUR LUGGAGE 206-860-7777/888-646-0606, AND WE WILL MEET YOU OUTSIDE OF BAGGAGE CLAIM by the curb side.

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